{"id":1199,"date":"2025-07-08T11:45:39","date_gmt":"2025-07-08T11:45:39","guid":{"rendered":"https:\/\/stratihubnexus.com\/?page_id=1199"},"modified":"2025-07-08T11:58:20","modified_gmt":"2025-07-08T11:58:20","slug":"head-of-operations","status":"publish","type":"page","link":"https:\/\/pragmatictechnologysolution.com\/client_works\/stratihub\/head-of-operations\/","title":{"rendered":"Head of Operations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1199\" class=\"elementor elementor-1199\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc86bdc e-flex e-con-boxed e-con e-parent\" data-id=\"fc86bdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d13cdd e-flex e-con-boxed e-con e-parent\" data-id=\"7d13cdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-556547f e-con-full e-flex e-con e-child\" data-id=\"556547f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03dd230 elementor-widget elementor-widget-heading\" data-id=\"03dd230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Job Title: Head of Operations<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f955395 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f955395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-business-time\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496 224c-79.59 0-144 64.41-144 144s64.41 144 144 144 144-64.41 144-144-64.41-144-144-144zm64 150.29c0 5.34-4.37 9.71-9.71 9.71h-60.57c-5.34 0-9.71-4.37-9.71-9.71v-76.57c0-5.34 4.37-9.71 9.71-9.71h12.57c5.34 0 9.71 4.37 9.71 9.71V352h38.29c5.34 0 9.71 4.37 9.71 9.71v12.58zM496 192c5.4 0 10.72.33 16 .81V144c0-25.6-22.4-48-48-48h-80V48c0-25.6-22.4-48-48-48H176c-25.6 0-48 22.4-48 48v48H48c-25.6 0-48 22.4-48 48v80h395.12c28.6-20.09 63.35-32 100.88-32zM320 96H192V64h128v32zm6.82 224H208c-8.84 0-16-7.16-16-16v-48H0v144c0 25.6 22.4 48 48 48h291.43C327.1 423.96 320 396.82 320 368c0-16.66 2.48-32.72 6.82-48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Full-time<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Benin City, Nigeria<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f285712 e-flex e-con-boxed e-con e-parent\" data-id=\"f285712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10eabd5 elementor-widget elementor-widget-heading\" data-id=\"10eabd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Job Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75ec93e elementor-widget elementor-widget-text-editor\" data-id=\"75ec93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe Head of Operations is responsible for overseeing the bank\u2019s day-to-day operational functions,\nincluding branch operations, back-office processing, customer service, compliance support,\ntransaction processing, and system efficiency. The ideal candidate will provide strategic direction,\nensure adherence to regulatory standards, and promote operational excellence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a35d6ff elementor-widget elementor-widget-text-editor\" data-id=\"a35d6ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Key Responsibilities<\/strong><\/p><ul><li>Oversee and manage all banking operations across branches, ensuring efficient service<br \/>delivery.<\/li><li>Develop and implement standard operating procedures (SOPs) for seamless transaction<br \/>processing and customer service.<\/li><li>Ensure compliance with CBN and other regulatory guidelines in all operational activities.<\/li><li>Coordinate the activities of operations, customer support, IT, and treasury back-office<br \/>teams.<\/li><li>Monitor and evaluate operational performance, identify gaps, and implement process<br \/>improvements.<\/li><li>Supervise cash management activities, vault and teller operations, and reconciliation<br \/>processes.<\/li><li>Ensure strong internal controls are maintained to prevent fraud, errors, and financial<br \/>losses.<\/li><li>Support the deployment and use of core banking applications and digital platforms.<\/li><li>Oversee account opening, documentation, KYC compliance, and record-keeping<br \/>processes.<\/li><li>Work closely with audit, risk, and compliance units to enforce policies and resolve<br \/>operational issues.<\/li><li>Prepare and present operational reports to executive management and the board.<\/li><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8203db4 elementor-widget elementor-widget-text-editor\" data-id=\"8203db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Requirements &amp; Qualifications<\/strong><\/p><ul><li>Minimum of a Bachelor\u2019s Degree in Banking &amp;amp; Finance, Business Administration,<br \/>Accounting, or related field. A Master\u2019s Degree or professional certification (e.g., ACIB,<br \/>CIBN, ICAN, CPA) is an added advantage.<\/li><li>7+ years of progressive banking experience, with at least 3 years in a senior operational<br \/>role, preferably in a microfinance or retail banking environment.<\/li><li>Strong knowledge of banking operations, regulatory requirements, internal controls, and<br \/>process management.<\/li><li>Experience with core banking applications (e.g., BankOne, Temenos, Finacle, etc.).<\/li><li>Excellent leadership, organizational, and communication skills.<\/li><li>High level of integrity, attention to detail, and analytical thinking.<\/li><li>Ability to work under pressure and manage multiple priorities in a fast-paced<br \/>environment.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f6ef2 e-flex e-con-boxed e-con e-parent\" data-id=\"e0f6ef2\" data-element_type=\"container\" 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for overseeing the 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